Returns Policy

Thank you for shopping with Fascino, your trusted destination for your regular and luxury wears. We strive to provide you with the highest quality products and exceptional customer service. Please read our return policy carefully to ensure a smooth and satisfactory shopping experience.

Cancellations

Unfortunately, we do not allow order cancellations once they have been placed. Therefore, please review your order carefully before completing the purchase.

Returns Eligibility

Returns will only be accepted if the following conditions are met:

The request for return is made within 24 hours of receiving the product.
The dress retains its original tag and order number, which should be intact and attached to the garment.

Valid Reasons for Return

Returns will only be accepted in the following situations:

The dress is damaged upon arrival.
There are significant issues with the measurements that prevent proper fitting.

Refund Policy

Please note that we do not offer refunds for returned items. Instead, we provide the following options:

Alteration or Exchange: If the same design is available in stock, we will gladly alter or exchange the damaged or ill-fitting dress with a fresh one. Our skilled team will work diligently to ensure that the dress meets your expectations.
Alternative Product: In the event that the same design is sold out or unavailable, we will offer you the opportunity to select a different product of the same price range as a replacement. We believe in providing you with options that align with your preferences.

Return Process

To initiate a return, please follow these steps:

Contact our customer service team within 24 hours of receiving the product, mentioning your order number and the reason for the return.
Our team will guide you through the return process and provide you with the necessary instructions for returning the item.

Return Shipping

Please note that the cost of return shipping will be the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item or size sent). We recommend using a reputable shipping service with tracking to ensure the safe return of the item.

Final Sale Items

Please be aware that items marked as “Final Sale” or purchased during a promotional or clearance event are not eligible for return or exchange, except in the case of damage or measurement issues. We value your satisfaction and aim to provide you with a seamless shopping experience. If you have any questions or concerns regarding our return policy, please don’t hesitate to contact our customer service team, who will be more than happy to assist you.

Thank you for choosing Fascino.